Nebraska City/County Management Association (NCMA)
The Nebraska City/County Management Association (NCMA) is pleased to be a partner in the ICMA Coaching Program. As part of the ICMA Coaching Program, Dr. Frank Benest, ICMA Liaison for Next Generation Initiatives, has provided Career Compass #64 entitled "Ten Ideas To Become a Talent Magnet."
All previous Career Compass advice columns can be accessed at www.icma.org/coaching.
Become an ICMA coach and register on "CoachConnect." To serve as a coach, one does not need to be an ICMA member. Coaching can be a one-time or periodic conversation. It is easy and rewarding. There are several training videos for coaches under "Coaching Resources" at www.icma.org/coaching.
Please contact Brent Clark if you have any questions or concerns.
Brent Clark City Administrator/NCMA President 314 South 10th Ave | P.O. Box 504, Broken Bow, NE 68822 Phone: (308) 872-8321 | Cell: (308) 870-2150 | Fax: (308) 872-6885 E-mail: bclark@cityofbrokenbow.org
Dear ICMA Coaching Program State Association and Outreach Partners,
As valued Partners and as a key point of information for your members, I want you to have the following update.
What happened?
I am very sorry to report that due to a GoToWebinar (GTW) outage, we couldn't deliver the webinar on May 10. It was especially frustrating because we had great presenters and over 1,000 registered sites lined up. The facts that the outage occurred just as we were launching, and it took time for GTW to analyze and advise us that the problem was system-wide, meant we were unable to alert registrants immediately to the difficulty. This obviously made it particularly stressful for the many agencies and groups that assembled and rely on the webinars and our flawless record of delivering Coaching Program sessions for over 15 years.
How are we responding?
1. ICMA staff stepped in during the outage to post a notice on the ICMA Coaching Program webpage and respond to customer service calls with the limited information available.
2. I gained the help of our volunteer presenters and ICMA staff to reschedule the webinar to 10-11:30 am. PDT (1-2:30 p.m. EDT), Wed., June 20.
3. I escalated the issue with GTW technical staff and arranged for each registrant to the May 10 webinar to be automatically registered for the rescheduled session on June 20 so that registrants wouldn't have to re-register. GoToWebinar has sent a confirmation email for the rescheduled webinar to each registrant.
4. I am working with GTW technical staff to send an email to each registrant via GoToWebinar with an apology and additional notice of the rescheduling.
5. While we are awaiting the results of GTW's root cause analysis of the outage, we are developing some workarounds to be able to notify registrants more quickly and clearly in the unlikely event that another outage occurs during a scheduled ICMA Coaching Program webinar.
6. I continue to check my internal systems to provide backup for reliability. I have multiple redundancies on my end to avoid disruptions.
7. I continue to evaluate webinar platform providers for the best fit for the ICMA Coaching Program's needs. GTW has been that provider. We will learn about GTW's response and evaluate for the future.
Again, the time of your members and their colleagues is important. I offer my sincerest apology for the lapse in our ability to deliver to your members and respond in a timelier way.
Below please find a notice for the rescheduled webinar (with new registration link for new registrants) that you can post on your website and distribute in your email notices.
Thank you for your continued support for the ICMA Coaching Program.
Don
[updated notice below of the rescheduled webinar for your email distribution and website]
The ICMA Coaching Program invites you and all of the members of your team to this free webinar.
"Creating a Culture for Cultivating Talent & Results" -- ICMA Coaching Program webinar
10 a.m. - 11:30 a.m. PT (1-2:30 p.m. ET), Wednesday, June 20 (rescheduled from May 10)
Note: All registrants for the May 10 webinar have been automatically registered for the June 20 session.
New registrants: click on this link to register now for this no-charge webinar: https://attendee.gotowebinar.com/register/984779079600659459
Topics:
1. How can you retool your organizational culture and design your workplace for better results? 2. What are practical steps to make your agency better able to attract, grow, and retain talent? 3. What resources are available to support your efforts?
Presenters:
* Charlie Bush, City Manager, Sequim, WA
* Karen Niparko, Executive Director, Human Resources, City and County of Denver, CO
* Nat Rojanasathira, Admin. Services Dir., Danville, CA, and Donna Vaillancourt, Human Resources Dir., San Mateo County, CA, [reporting on Cal-ICMA Talent Development Initiative]
Audience: Leaders at all levels
Meets Practice 4. Staff Effectiveness, 7. Strategic Planning, 13. Human Resources Management and Workforce Engagement
Click on the direct link to registration for this no-charge webinar open to all persons interested in local government: https://attendee.gotowebinar.com/register/984779079600659459
Enjoy these and other resources to thrive in local government: http://icma.org/coaching. If you are not already subscribed to the ICMA Coaching Program email list, we encourage you to sign up for free (whether you are an ICMA member or not) at http://icma.org/coachinglist . It will give you notices of upcoming events and resources.
ICMA Coaching Program
Platinum sponsor: ICMA-RC
Gold sponsors: ICMA and Cal-ICMA
ICMA State Association Coaching Partners: Alabama, Alaska, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, Washington, and Wisconsin Outreach Partners: Canadian Association of Municipal Administrators, ELGL, IPMA-HR, League of Women in Government, Local Government Hispanic Network, National Association of County Administrators, National Forum for Black Public Administrators, and Women Leading Government.
***
Thank you for your important partnership with the ICMA Coaching Program.
Don Maruska, MBA, JD, Master Certified Coach Director, ICMA Coaching Program - thrive in local government See "Coaching Corner" at http://icma.org/coaching
Don Maruska & Company, Inc. - power up your potential 895 Napa Avenue, Suite A-5, Morro Bay, CA 93442 805-772-4667; fax: 805-772-4697; www.DonMaruska.com Author of "How Great Decisions Get Made" and "Take Charge of Your Talent" www.TakeChargeofYourTalent.com
Sincerely,
Brent Clark City Administrator/NCMA President 314 South 10th Ave | P.O. Box 504, Broken Bow, NE 68822 Phone: (308) 872-8321 | Cell: (308) 870-2150 | Fax: (308) 872-6885 E-mail: bclark@cityofbrokenbow.org
